Terms & Conditions

Terms & Conditions

Booking with Britannia Hotels you will be accepting the following terms and conditions:

Any guests paying cash for their bookings must produce photo ID

Minors under 18 must be accompanied by parents or a legal guardian

Prepaid Rate Bookings

  • A credit/debit card is required at the time of booking.
  • Bookings made on a Prepaid rate are charged at the time of booking, and are non-refundable. The payment card must be produced upon check-in at the hotel along with photo ID.
  • Should you wish to make any changes, a £15 amendment fee plus any difference in price for the new reservation, will be charged. Subject to availability at the time of amending the booking.
  • All taxes are included in the price.
  • All cars are parked at the owner's risk.
  • A £0.50 booking fee will be added.
  • You may be asked for a credit card on check in to guarantee any charges in addition to your room charge

Flexible Rate Bookings

  • A credit card is required at the time of booking to guarantee the room.
  • The credit card will not be debited unless you fail to arrive.
  • You will be asked for a credit card upon arrival at the hotel.
  • The card will be authorised but not charged at that time.
  • Payment for your stay will be made upon arrival. 
  • If you wish to pre pay or pay by any other means please contact the reservations office at the hotel of your choice.
  • You may cancel your reservation up to 2.00pm local hotel time on the day of arrival without any financial penalty. Cancellations received after this time will be charged for the first night of your stay.
  • If you fail to arrive and have not cancelled your reservation in the allocated time you will be charged for the first night of your stay.
  • All taxes are included in the price.
  • All cars are parked at the owner's risk.
  • You may be asked for a credit card on check in to guarantee any charges in addition to your room charge.

Seaside Hotels

Bookings made for our Seaside Hotels may require pre-payment in full, 8 weeks prior to arrival.

Cancellation Policy

  • 8 weeks prior to arrival, loss of deposit.
  • 3-8 Weeks is 50% loss of total amount due.
  • 0-3 weeks full amount is non-refundable.
  • In the event of an obvious or palpable error, how so ever occasioned or displayed, we reserve the right to decline your booking and refund you the amount paid.

Out Bookings

In the event that no room is available, we will endeavour to

  • Find suitable alternative accommodation of an equal or better standard to the Hotel holding the Guest's guaranteed booking.
  • Provide free transportation to the alternative hotel for the Guest and other members of the Guest's party who are listed in the Guests guaranteed booking.
  • Where we have more than one hotel in a resort we may sometimes be required to switch your booking from the hotel you originally booked to one of our other nearby hotels. 


Loss of or Damage to Guests' Property

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however-

  • (a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  • (b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
  • (c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.


We may send you news and information electronically with details of special offers and promotions. An unsubscribe link will be featured on each message we sent to you, should you no longer wish to receive these emails, alternatively you may send a blank email to unsubscribe@britanniahotels.com

Britannia Hotels will not share your details with any third party.


Bedrooms with 'Free Wi-Fi*' have access to 2x20 minute sessions of Wi-Fi free of charge in the bedroom, unlimited access is charged at £7 per 24 hours. Free Wi-Fi is accessible in public areas in the hotels affected.

Safe & Secure Environment

We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit our hotels who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order, Risk of Sexual Harm Order or Child Abduction Notice.

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