Terms & Conditions

Terms & Conditions

Booking with Britannia Hotels you will be accepting the following terms and conditions:

All guests may be asked to produce photo ID (a valid passport or driver’s license) on check in at the hotel.  If you are unable to produce photo ID you may be refused entry to the hotel.

Any guests paying cash for their booking must produce photo ID (a valid passport or driver’s license) on check in at the hotel.  The passport/driver’s license number will be noted on your registration form as confirmation of ID being presented.  If you are unable to produce photo ID, you may be refused entry to the hotel.

Minors under 18 must be accompanied by parents or a legal guardian

In the event of an obvious or palpable error, however this may have occurred or be displayed, we reserve the right to decline your booking and refund you the amount paid.

All cars are parked at the owner's risk.


We require immediate notification if you or anyone staying with you or on a reservation you have booked is self-isolating or should be self-isolating in line with Government guidelines. In any circumstances, Britannia Hotels reserves the right to cancel any reservations, before or during your stay, if it is for the purpose of self-isolation.

When making a reservation at any of our hotels, please ensure that you are complying with national as well as local government guidelines of the destination. This can include but is not limited to restrictions on maximum group sizes, mixing of households and the purpose of your stay.

Advanced Saver – Prepaid Non-refundable bookings

A credit/debit card is required at the time of booking to pay for the reservation.

Bookings made on a Prepaid rate are charged at the time of booking, and are non-refundable. The payment card must be produced upon check-in at the hotel along with photo ID matching the identity shown on the card.

Should you wish to make any changes, a £15 amendment fee plus any difference in price for the new reservation, will be charged. Subject to availability at the time of amending the booking.

All taxes are included in the price.

You may be asked for a credit card on check-in to guarantee any charges in addition to your room charge. The card will be authorised but not charged at that time.

Pay On Stay – Free Cancellation until 2pm day of arrival bookings

A credit card is required at the time of booking to guarantee the reservation.

The credit card will not be debited unless you fail to arrive for the reservation.

Payment for your stay will be made upon arrival.

If you wish to pre-pay or pay by any other means please contact the central reservations office.

You may cancel your reservation up to 2.00pm local hotel time on the day of arrival without any financial penalty. Cancellations received after this time will be charged for the first night of your stay.

If you fail to arrive and have not cancelled your reservation in the allocated time you will be charged for the first night of your stay.

All taxes are included in the price.

You may be asked for a credit card on check-in to guarantee any charges in addition to your room charge. The card will be authorised but not charged at that time.


Seaside Hotels

Bookings made over the phone, with central reservations, for our Seaside Hotels may require pre-payment in full, 8 weeks prior to arrival.

Seaside Cancellation Policy

Bookings made over the phone, with central reservations, may be subject to the following cancellation policy:

8 weeks prior to arrival, loss of deposit.

3-8 Weeks is 50% loss of total amount due.

0-3 weeks full amount is non-refundable.

Out Bookings

In the event that no room is available, we will endeavour to find suitable alternative accommodation of an equal or better standard to the Hotel holding the Guest's guaranteed booking.

Where we have more than one hotel in a resort we may sometimes be required to switch your booking from the hotel you originally booked to one of our other nearby hotels.

Pet Terms and Conditions

Please visit our Pet Friendly Hotels page


Loss of or Damage to Guests' Property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however-

(a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;

(b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;

(c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.


If you sign up to receive email marketing communications from us, we will send you emails with details of special offers and promotions as well as relevant news and information. An unsubscribe link will be featured on each message we sent to you, should you no longer wish to receive these emails please click the link and follow the instructions. You may withdraw consent at any time by contacting dpo@britanniahotels.com and stating you wish to withdraw your consent for full or partial processing.

Britannia Hotels will not share your details with any third party.


Bedrooms with 'Free Wi-Fi*' have access to 2x20 minute sessions of Wi-Fi free of charge in the bedroom, unlimited access is charged at £7 per 24 hours. Free Wi-Fi is accessible in public areas in the hotels affected.

Safe & Secure Environment

We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit our hotels who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order, Risk of Sexual Harm Order or Child Abduction Notice.

Cybercrime and Fraud

Please be aware of the increase in cybercrime and fraud. If you receive an email that appears to come from Britannia Hotels but which provides different bank details or different or unusual references it is unlikely to be genuine. Please do not reply to that email or act on any information contained in it but contact us immediately to check the account details. We will not accept responsibility if you transfer money into an incorrect account.

Privacy Policy

For more details on how Britannia Hotels handles your privacy, please click here to view our privacy policy.

Special Offers

The following points apply to all special offers unless specifically stated otherwise:

  • All per person prices quoted are based on 2 adults sharing a standard Twin/Double Room.
  • Single room supplements may apply.
  • All offers are strictly subject to availability.
  • Certain dates may be subject to a minimum night stay restriction.
  • Upgraded rooms will result in a supplement being added.
  • Entertainment available at selected hotels only.
  • Entertainment details may be subject to change.
  • Entertainment Breaks include standard hotel entertainment, they do not include access to themed break entertainment, private events or any other non-standard entertainment.
  • Hotels reserve the right to cancel or postpone entertainment at short notice.
  • Individual offers cannot be combined.

Golf Break Terms and Conditions

IMPORTANT - Must Read After Booking
After reserving a golf break you must immediately contact the hotel directly to book your tee times. We cannot be held responsible if you fail to book tee times or if tee time reservations are lost, missed or cancelled due to adverse weather or course closure. To enquire in advance about available tee times please contact the hotel directly.

Golf & Country Club Hotels Contact Numbers

Sprowston Manor – 01603 410 871
Meon Valley – 01329 833 455
Hollins Hall – 01274 530 053

All golf is subject to availability and weather conditions. We cannot be held responsible for inclement weather conditions and will therefore not consider refunds or compensation should play be affected. During the winter months, golf may be played on temporary greens and tees.

Golf clubs/courses have the right to refuse the use of golfing facilities to any person(s) not meeting the appropriate dress code required.

Handicap courses have the right to refuse access if players are not able to produce a valid certificate as proof of handicap.

For more information please contact the hotel directly using the contact numbers listed above.

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