Entry to building and reception
Lift Access to ground floors, separate lifts for
different areas of hotel, lift access to all bedrooms
Bedrooms and Bathrooms
Rooms 208 and 210 are fitted with disabled
facilities
Restaurant and Bars
Harbour Lights accessed via 2 lifts
Conference Rooms/Entertainment Rooms
No lift access to Palm Court Ballroom staff assistance
available via reception
Fire and evacuation procedures
Braille procedures available from reception desk, staff
have priority listing for guests who need assistance in the event
of an emergency, please register on arrival,
Access Statement
Prior to your arrival:
• Enquiries and assistance may be made by phone
direct to the hotel on 01723 375371 or FAX to 01723 378518
• If you are travelling by train many Station Taxis have
large disabled taxis and can be pre-booked to meet your train,
direct on 01723 366366, the station is less than 1.5 miles from
hotel and the typical fare in the region of £4.60
• Directions to the hotel by car can be found on our
website
On arrival at the hotel:
• There is an exterior ramp located to the left hand side of
the hotel's main entrance, if these black doors are locked shut for
security reasons please ask at reception for the access door to be
opened, access is available 24 hours a day. These doors are
controlled manually.
• The ramp has access to the main hotel and reception
area
• Please note the hotel has no car parking facilities at all
and ALL nearby parking bays are subject to availability as they are
all operated by Scarborough District Council, if you have a
national recognised disabled disc, no fee is payable for these
spaces, if no disc reduced daily permits can be bought for £6.00 at
reception. You can load and unload for a limited time in the hotels
loading bay area at the front of the hotel. Council car parking
attendants are in evidence 24 hours a day and they do issue tickets
for car parking not done in compliance with their bye-laws.
Reception Area:
• The floor is carpeted throughout and suitable for
wheelchairs
• Reception is on one level, assistance by hotel staff can be
given for registering, or hotel staff can complete your card on
your behalf for you to sign
Public Areas:
• All corridors are carpeted or tiled and accessible for a
wheelchair
• Hotel lifts are small and can only accommodate 1 wheelchair
and 1 carer at a time
• All Restaurants and Bars (except Harbour Lights which can
be accessed via lifts) are on ground floor level.
• The Cabaret Ballroom is on 2 levels and ground floor is
direct access and 1st floor level accessed by lift, Palm Court
Ballroom requires assisted staff access to this room as they are 12
steps leading to this room.
• The hotel has a large Sea-View Terrace with limited access
via a separate ramp situated from inside the Coffee Shop and
Premier Restaurant.
Toilets:
• A designated and spacious unisex disabled toilet is located
on the north side of the ground floor sea view corridor
• All other toilets are on the ground floor but are standard
size and have no direct wheelchair access.
Fire Alarms:
• The Fire Alarm throughout the building is a loud audible
siren
• A continuous sounding of the alarm means you should
evacuate the building and do not use any lift
• Please register for assistance in the event of an emergency
at the hotel Reception Desk
Restaurants:
• Harbour Lights is the hotel's main restaurant serving
breakfast and dinner and is only accessible by lifts.
• The Premier restaurant which is the hotel's Coffee Shop by
day also serves breakfast and dinner and can be used on payment of
a supplement or is included with all Premier Room packages.
• Both hotel restaurants operate a fully self-service Hot and
Cold Buffet for breakfast, lunch and dinner.
• During the day the Coffee Shop operates a table service
after breakfast till the afternoon.
• There is ample space in both restaurants, although at peak
times both restaurants do get busy.
Bars:
• Service is restricted to counter service only and only
normal bar drinks and hot drinks are served with the exception of
the Cocktail Bar which serves hot drinks. There is no bar food
available at this hotel.
• There is ample seating, but please note most seating
consists of individual and large sofas, upright chairs can be
requested, and staff can assist to take drinks to table
Accommodation:
• A very limited number of rooms on the 2nd floor which is
accessed via lift, the hotel has no ground floor bedrooms
• These rooms have a large bedroom area with plenty of space
for mobility in a wheelchair, the bathrooms only have showers which
does involve a small step, they have seats and grab rails, sinks
are at lower level and the toilets has grab rails by side
• These rooms are situated close to stairs and lift for
easier access
Conference and Banqueting Rooms:
• The main Cabaret Ballroom has good level access on the
ground floor, the 1st floor seating area of this room requires
access via lift.
• The Palm Court Ballroom on the 1st floor requires assisted
access at all times as there are some 12 steps to this room.
Additional Information:
• Guide Dogs for the blind and partially sighted welcome,
sorry no other dogs allowed
• Special diets can be requested if notified in advance of
arrival.
• Medication can be stored by the hotel in a refrigerated
environment with pre-arranged access when needed, they are no
fridges in any rooms
• Smoking areas are on designated locations on the Sea -View
Terrace and outside on street level either side of the hotel's main
doors. There are no covered smoking facility areas provided by the
hotel.